Shipping
Shipping & delivery.
Where your order ships from, how long it takes, and what happens if something goes wrong.
Where we ship from
Orders are picked, packed and dispatched from our fulfilment centre in Dallas, Texas. Your order does not travel from overseas.
Where we ship to
We ship within the United States, including to street addresses and PO boxes where the carrier allows it. We do not currently ship internationally.
Dispatch time
Orders placed before 12:00 PM Central Time on a business day are dispatched the same day wherever stock allows. Orders placed after that, or at a weekend, go out the next business day.
Delivery time
Standard ground delivery within the contiguous United States typically takes 2 to 6 business days after dispatch, depending on distance from Texas. Carriers do not guarantee ground transit times.
Tracking and problems
If something goes wrong
Tracking
You receive a tracking number by email as soon as the carrier scans your parcel. If you have not received one within two business days, email us.
Damaged in transit
Photograph the box and the item before you do anything else, then email us within 48 hours of delivery. We replace or refund damaged goods.
Not delivered
If tracking shows delivered and you do not have the parcel, tell us within 7 days. We will open a claim with the carrier on your behalf.
Question about an order?
Email us with your order number. We reply within one business day.