Returns
Returns & refunds.
Written plainly, because return policies are usually written to be hard to read.
How it works
Three steps
Start with an email. Please do not send anything back before you have a return reference from us.
Tell us within 30 days
Email info@flarsis.com with your order number and what is wrong. You have 30 days from delivery.
We send return instructions
We reply with the return address and a reference. Do not send anything back before you have that reference. We cannot match unlabelled returns to orders.
We refund
Once the item reaches us and is checked, we refund to your original payment method within 5 business days.
Wrong, damaged or faulty
If we got it wrong
Wrong item, damaged item, or a fault: we pay the return shipping and you get a full refund or a replacement, whichever you prefer.
- We pay return shipping
- Full refund or replacement
Change of mind
If you changed your mind
That is fine too. The item must be unused and in its original packaging, and you cover the return shipping. We refund the product price.
- Unused, original packaging
- You cover return shipping
Exceptions
What we cannot take back
- Items that have been used, washed or fitted, unless they are faulty
- Consumable products where the seal has been broken, for hygiene reasons
- Anything returned more than 30 days after delivery
- Items returned without a return reference from us
Need to start a return?
Email us with your order number and what is wrong.